bg252 Privacy Policy

bg252 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy describes our data practices in plain, clear English so that players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across all of Bangladesh understand precisely how their information is handled. We do not sell personal data, and we do not share it with any party for that party's own marketing purposes.

1. Information We Collect

bg252 collects personal data through several channels: directly from you when you register and verify your account, automatically as you use the platform, and from payment processors when you make a deposit or withdrawal. The categories of data we collect are described below.

1.1 Registration Data

When you create a bg252 account, we collect the following information directly from you:

• Full legal name as it appears on your government-issued identification.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Bangladesh mobile phone number (required for account communications and, in some cases, two-factor authentication).
• Email address.
• Residential address within Bangladesh.
• Username and hashed password (passwords are never stored in plain text).

1.2 KYC Verification Data

Before processing your first withdrawal, bg252 is required to verify your identity under our Know Your Customer (KYC) obligations. To complete KYC, you will be asked to submit one or more of the following:

• Bangladesh National Identity Card (NID) — front and back copy.
• Valid passport (biographical data page).
• Driver's licence or other government-issued photo ID.
• Proof of residential address (e.g., a utility bill or bank statement dated within three months).
• Proof of payment method (e.g., a screenshot confirming that the bKash or Nagad account is registered in your name).

KYC documents are processed securely by bg252's compliance team and are never shared with third parties for non-compliance purposes.

1.3 Transaction Data

When you deposit or withdraw funds, bg252 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment provider reference numbers. This data is required for financial record-keeping, fraud prevention, and regulatory compliance.

1.4 Usage and Technical Data

bg252 automatically collects certain technical and behavioural data when you access the platform, including:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited, games played, bet amounts, session duration, and navigation paths.
• Crash reports and error logs used to improve platform performance.
• Referral source (how you arrived at bg252).

1.5 Communications Data

If you contact bg252 via live chat, email, or any other support channel, we retain records of those communications to assist with query resolution, quality assurance, and training purposes. Email communications are stored securely and are accessible only to authorised bg252 staff.

2. How We Use Your Data

bg252 processes personal data only for lawful, specified purposes. We do not use your data in any way that is incompatible with the purposes described at the time of collection. The primary purposes for which bg252 uses your personal data are set out below.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method details	Contract performance
Fraud prevention and anti-money laundering	Transaction data, IP address, usage data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data	Contract performance / legitimate interest
Responsible gaming monitoring	Usage data, betting history, session data	Legal obligation / legitimate interest
Platform improvement and analytics	Technical data, usage data (aggregated)	Legitimate interest
Promotional communications (where opted in)	Email, mobile number, preferences	Consent

bg252 will never use your personal data to make fully automated decisions that produce significant legal effects on you without providing a means for human review. Where automated tools are used for fraud detection or responsible gaming monitoring, flagged accounts are reviewed by a qualified member of the bg252 compliance team before any consequential action is taken.

3. Data Sharing & Disclosure

bg252 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Payment Processors

To process your deposits and withdrawals, bg252 must share relevant transaction data with the applicable payment provider — such as bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard. Each of these providers operates under its own privacy and data protection framework. bg252 shares only the minimum data required to complete the transaction and does not permit payment processors to use your data for their own marketing purposes.

3.2 Game and Software Providers

Some of the games available on bg252 are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may process certain technical data (such as a pseudonymous player identifier and session data) in the course of delivering their games. They do not receive your name, contact details, or payment information.

3.3 Legal and Regulatory Authorities

bg252 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, a valid court order, or a lawful request from a government authority. We will notify affected users of any such disclosure where we are legally permitted to do so.

3.4 Service Providers Acting on Our Behalf

bg252 engages a small number of trusted third-party service providers to support platform operations — for example, cloud hosting infrastructure providers and identity verification technology vendors. These providers act solely as data processors on bg252's instructions and are contractually prohibited from using your data for their own purposes. All such providers are required to maintain appropriate technical and organisational security measures.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bg252's business assets, personal data held by bg252 may be transferred to the acquiring entity as part of that transaction. In such circumstances, bg252 will take reasonable steps to ensure that the acquiring entity honours the commitments made in this Privacy Policy and will notify registered users of any material change in data controller.

4. Cookies & Tracking Technologies

bg252 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather analytics data that helps us improve the user experience for players across Bangladesh. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information about your preferences or actions. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (retained on your device for a set period).

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the bg252 platform to function. They include session management cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. You cannot opt out of strictly necessary cookies while using the platform.
• Analytics Cookies: bg252 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where usability improvements can be made. This data is aggregated and does not identify you personally.
• Preference Cookies: These cookies remember settings you have chosen, such as your preferred deposit method or game display options, so you do not need to reconfigure them each session.
• Security and Fraud Prevention Cookies: These cookies help bg252 detect and prevent suspicious activity, including multi-accounting attempts and bot behaviour. They form part of our anti-fraud infrastructure.

4.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your bg252 account and using core platform features. Detailed instructions for managing cookies are available in the help documentation for your browser (Chrome, Firefox, Safari, Edge, or other).

5. Data Retention

bg252 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our standard retention periods are as follows:

• Account data and KYC documents: Retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless the communication relates to an ongoing dispute or regulatory inquiry.
• Usage and technical data: Anonymised aggregate analytics data may be retained indefinitely. Raw session logs are deleted within twelve (12) months.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever is earlier.

When personal data is no longer required and its retention period has expired, bg252 will securely delete or irreversibly anonymise it in accordance with our internal data destruction procedures.

6. Data Security Measures

bg252 takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bg252 platform is encrypted using industry-standard TLS protocols. This protects your login credentials, payment details, and personal information in transit.
• Password Hashing: Your account password is stored as a one-way cryptographic hash. bg252 staff cannot view your password in plain text. If you forget your password, it is reset — never retrieved.
• Access Controls: Access to personal data within bg252's systems is restricted to staff who genuinely need it to perform their job functions. All access is logged and subject to periodic review.
• Secure Data Centres: bg252's platform is hosted in data centres that maintain physical security controls including access-card entry, CCTV monitoring, and environmental safeguards.
• Regular Security Audits: bg252 conducts periodic security assessments to identify vulnerabilities in the platform and remediate them promptly.
• Incident Response: In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected users, bg252 will notify those users promptly and take immediate steps to contain the breach.

7. Your Privacy Rights

As a user of the bg252 platform, you hold certain rights in relation to the personal data we hold about you. bg252 respects these rights and has processes in place to handle requests promptly. Your rights include:

7.1 Right of Access

You may request a copy of the personal data that bg252 holds about you at any time. We will provide this information in a structured, commonly used format within a reasonable timeframe, subject to identity verification.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some information directly via your account settings; for changes to core identity data (such as your legal name), you will need to contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request that bg252 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other lawful basis for processing. Please note that bg252 is legally required to retain certain data (such as KYC records and transaction histories) for a minimum period regardless of an erasure request. In such cases, we will explain which data must be retained and why.

7.4 Right to Restrict Processing

In certain circumstances — such as while the accuracy of data you have contested is being verified — you may request that bg252 restrict the processing of your personal data. During a restriction period, bg252 will store your data but will not actively process it for other purposes.

7.5 Right to Withdraw Consent

Where bg252 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. You can manage your marketing preferences via your account settings or by contacting support.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact the bg252 data team by email at [email protected]. Your request will be acknowledged within 48 hours and resolved within 30 days, subject to identity verification and the complexity of the request. bg252 does not charge a fee for standard privacy rights requests.

8. Policy Updates & Contact

bg252 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material updates, we will notify registered users by email or via a prominent notice on the bg252 platform. The "Last Updated" date at the top of this page always reflects the most recent revision.

Continued use of the bg252 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you should stop using the platform and may request account closure in accordance with our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bg252 holds about you, please contact our support team. Our team is available 24 hours a day, seven days a week, and will direct your query to the appropriate team member.